Customer Reviews

What Our Customers Are Saying

5/5

Customer Testimonials - 100% 5 Star Reviews online

Fantastic from job start to finishkathy mayJune 27, 2025
Just recently had my new bedroom windows replaced and decided to go for Sapphire Windows as the quote was professional and the admin support thorough and the fitting team excellent.I am very pleased with the windows the quality is excellent and I would not hesitate to recommend Sapphire to others.Thanks again 👍James ConwayMay 29, 2025
We have just had a new composite door fitted by Sapphire and the work that was done was outstanding. The two guy’s that came to our house were nothing short of brilliant. They done a fantastic job and the work area was cleaned on completion and you wouldn’t have known they had been here. We are so pleased with our new door, worth every penny Thank you Sapphire.Paul KesseyMay 21, 2025
Sapphire Windows installed a bathroom door and a room divider here at Danybryn. Totally reliable,realistic,helpful with design aspects in a new build.The two installers were professional , polite and did exactly as I asked on the big room dividers. They cleared up and nothing was too much trouble and they didn’t stop until the tasks were completed.The doors have transformed open plan living and made the bathroom much warmer. Without a doubt I will be contacting Saphire Windows again for future projects . Enormous thanks. Simon and Paula ColleySimon ColleyMay 17, 2025
Great customer service. Fantastic quality windows and competitive prices. Highly recommend.Rhodri ThomasMay 16, 2025
From the process of choosing the windows and doors to the actual fitting was as smooth as it gets. It was made so easy by all involved. A wonderful family business that I genuinely could not recommend highly enough. First class, from start to finish.Cerith GriffithsMay 15, 2025
Great service. Fitting was fast. There was an issue with the letter box and they came back to fix it. Door is lovely thank youEmily EvansMay 15, 2025
I have used this company twice now, and due to being a local company they actually remembered who I was from the first job a couple of years ago, yet again excellent service even when 1 window was in a very awkward place, even noticed my door was in need of adjustment when doing site inspection and adjusted it straight away for free. Will be using them again in the future, best to use local!Paul JonesMay 15, 2025
Shaun was exceptionally helpful dealing with any question and concerns. There was no pressure on us to buy. Staff were very friendly and polite. We did not have to pay until our door was installed and we confirmed that we were happy with the door. We think our door is great, even better than we had hoped for. We would be happy to recommend Sapphire Windows to all our family and friends.Dylan MorganMay 2, 2025
From beginning to end the whole experience of dealing with this Company was an absolute pleasure. So refreshing to deal with a company that actually wanted to do a brilliant job. We didn’t feel at any point that it was just about money. We would recommend Sapphire Windows to anyone without any reservation. Thank you Shaun and team 100% satisfied.Stephen FoxApril 26, 2025
Would happily use these guys again. They turn up on time, do exactly what they say, clean up after themselves and the windows are very good quality – made enormous difference to my life.Vicky WattsApril 26, 2025
I have been a customer with Sapphire windows for many years, and in that time have had all the windows in my bungalow supplied and fitted by them at different times over this period. I have been a returning customer because I appreciate and value their approach to business. They have never ‘pushed’ me to buy anything and have always listened to what I was asking for. When completing an order, I have always found their craftsmen to be excellent. They have always done the job to specification in an organised and clean way, leaving behind no mess. Their technicians have been friendly and considerate and demonstrated that they know what they are doing. Their after sales care is also very good and on the very rare occasions when something has not quite worked as expected, they have responded very quickly and have taken remedial action. I have no reservations about endorsing their workharold jonesApril 23, 2025
Great Company to deal with absolutely no mess left both outside and inside. Their workers could not be better. Every thing was covered up, and hoovered.Sue GulliverMarch 17, 2025
Very pleased with our new front door and side frame. Removal and disposal of the existing door was undertaken carefully and cleanly by the installers. Likewise, the installation of the new door went brilliantly and everything was cleaned up afterwards. We would definitely recommend Sapphire Windows & Doors.Huw GreeningFebruary 19, 2025
It’s not often that everything goes perfectly with a service, but this experience has been exceptional. From start to finish, the process was professional and efficient, and we couldn’t be happier with our new door. Highly recommended!Gary HowellsFebruary 15, 2025
I Thoroughly recommend Sapphire Windows, will be going to them again in the future when the time comes for our other windows.Dylan D’AunceyJanuary 19, 2025
In November 2024 we had our front door, patio doors and several windows replaced by the Sapphire Windows team. From obtaining the initial quote, to having the windows fitted we found the whole team to be professional and knowledgeable. The team fitting the windows were polite, efficient and always kept us up to date with what the plans were. They discussed the order in which the work would be done, working this round us to ensure minimum disruption possible. They also took the time to ensure we understood what the work would entail and all options available to us in relation to how the new products would fit into our existing fixtures and fittings including ensuring that our wooden surround was saved with the front door in order to keep this in keeping with the rest of the house. The team also went the extra mile to ensure everything was as they left it including the curtains which saved us any additional hassle. We are very pleased with the final results.Robert ClaypoleDecember 11, 2024
Great service from first contact through to installation. The installers were courteous, professional, did a great job and cleaned up after themselves. Very pleased with the new composite door. Would recommend this company.Stuart WillsOctober 28, 2024
Honestly couldn’t fault a single thing. From day one to day three the two boys Andrew and Jack were fantastic they worked clean and the finish of the job is amazing. I’m so happy with the workmanship and how clean they worked is beyond amazing and I have already recommended people to go with Sapphire Windows to get their windows done and my neighbours are already said they are going with you because of the work and how clean the finish is. I am so happy with it, it’s well worth every penny spent.Alun-Osian MorganOctober 25, 2024
Great company. Appointment for measuring up and for quote done on day i chose.was a great price.great bunch of lads came to fit.They kept me in the loop concerning what they were doing and what they would be doing.i had 16 windows installed. They look great.attention to detail was excellent. I would highly recommend. Brilliant from start to finish. Thank youAlex MitchellSeptember 13, 2024
We are so so pleased with the finished product & the whole process from quote to fitting. Shaun was responsive and patient (as I had many questions!) The installers went above and beyond. Would really recommend this company!Sian RichardsJune 17, 2024
vanessa fisherMay 28, 2024
From the 1 st visit to sapphire windows to view products we were treated as friends with no pressure selling we made an appt for a home visit & measure up explaining how they work we ordered there & then our RED FRONT DOOR has now been fitted by Mathew & his colleague to perfection and highly recommend SAPPHIRE to any one looking at there products. , Many thanks all a SAPPHIREBrian FreakleyMay 15, 2024
We are extremely pleased with the quality, value and workmanship of Sapphire Windows. We have had patio dorrs, replacement window, replacement panes, large sliding doors and are now waiting on a new front door. We wouldn’t use anyone else. We have had no issues whatsoever and to top it all, the staff are friendly and very helpful.Amanda RogersMay 15, 2024
We were very pleased with the service we received from Sapphire windows. The secondary glazing they have installed for us is barely noticeable and has made a huge difference in terms of heat and sound. The people we dealt with were polite and professional throughout and the cost was significantly less than another provider that we spoke to. Highly Recommended.Sarah JMay 15, 2024
Sapphire windows have replaces 2 sets of windows and doors for us over the last 12 months and they have been a pleasure to deal with each time. Their fitters are courteous efficient and leave the place clean. I can Highly recommend them.Ben CurtisMay 14, 2024
The whole experience with Sapphire Windows was great! From the first visit to have measurements taken to the work being carried out, everyone was friendly and the standard of work was excellent! Also the quality of the windows and doors is fantastic, they were also the cheapest quote we had. We will definitely be referring friends and family. Thank you to Shaun, Russel and team.Ashleigh HayMay 13, 2024
I enjoyed the no fuss price quote, straight forward honest pricing! The job was done to a very high standard, with good quality fittings. No decoration or making good required and the fitters were clean and tidy. Just leaving us with brilliant windows! So impressed we booked Shauns team for a second installation, which was every bit as good! A1 from start to finish!Chris OlchawskiMay 12, 2024
Fantastic windows and doors, I am in love with them !!! Amazing company with amazing staff. Work was done with absolutely no mess left behind and all doors and windows were left gleaming. They look stunning and we are getting so many compliments. Thank you Sapphire Windows.Wendy AbnettMay 10, 2024
Quality product and value for money. Very pleasant and helpful guys who fitted the doors and cleaned everything up after. Would recommend this companypauline allisMay 9, 2024
Professional service from start to finish with good communication. Doors are of a high quality and the friendly installation team completed the job to a high standard.Alex BranchMay 1, 2024
From first contact to completion of works I cannot fault Sapphire Windows in any way. They were all an absolute pleasure to deal with and all extremely knowledgeable about all things windows related. The work was carried out quickly and efficiently by Matthew and Andrew, 2 lovely boys who have to be the tidiest workers I’ve ever had in my home. I am extremely pleased with the quality, and the installation, of the windows and would not hesitate to recommend Sapphire Windows to friends and family. Many thanks from a very grateful customer!Sue CavillDecember 21, 2023
Had windows put in by sapphire and we were both well pleased with the results . Fantastic lads came to do the work very professional and would recommend them completely. well done sapphire. Pip & DebEnd to End with PipNovember 1, 2023
Trusted Shaun and his team to fit back door whilst we were away and we are so pleased with the result.David LlewellynOctober 25, 2023
Excellent customer service from first enquiries right up to installation, Very professional installation on time with no mess nothing was to much trouble. Would highly recommend and will deffinatly use them againDawn ShreeveOctober 23, 2023
Excellent service! Fitters did a fantastic jobShannonOctober 23, 2023
You here stories of Double Glazing company’s but I have found an amazing company in Sapphire Windows. A very professional service from start to finish and would recommend them. Beautiful windows and french door fitted.Gareth MorganOctober 18, 2023
Very pleased with the workmanship and the fitting all first class will definitely be using Sapphire Windows again.keith jonesJuly 2, 2023
We have worked with Sapphire Windows for a few years now, and the team are always a pleasure to deal with. They are meticulous with their orders and always work to a very high standard. Highly recommended.Warwick DevelopmentJune 30, 2023
I’ve been searching for a while to find the right company and Sapphire windows literally took the vision from my brain and made it a reality. We changed the dining room doors but added a large door to the stairway that previously had nothing. The space now looks incredible. The installation team were prompt, extremely polite and grafted all day. Consummate professionals. I can’t recommend Shaun and the team enough at Sapphire windowsHannah ToghillJune 29, 2023
We had a composite front door fitted by them in 2021. The fitting was great, the after service, again great. We have recently had an issue with the lock on the door. I rang them and they had some one out to look at it within an hour and a half – and another within ten minutes to replacing the lock. Service you can’t fault and the reassurance that any issue, if you have them, are resolved ridiculously promptly. I can not recommend this company enough and wouldn’t use anyone else now for windows or doors.adie robinsonJune 22, 2023
Great experience dealing with Sapphire Windows – high quality products and very friendly people to deal with.Beth WilliamsJune 18, 2023
Extremely pleased with the service and professionalism of all those at Sapphire Windows. From initial contact, Shaun was friendly and offered support and guidance, the communication throughout was excellent, and during the installation the installers Craig and Steffan were always polite, clean and tidy. We are very pleased with the windows and doors, they have completely transformed our house. Would highly recommend Sapphire Windows.Steve JonesJune 2, 2023
Sapphire Windows is so professional and provide wonderful customer service. Their team is very skilled and they are dedicated to the highest quality product and service. Highly recommend!!!Aelfwynn FreerApril 28, 2023
We ordered a new composite door before Christmas and had it fitted at the end of March. From start to finish Russell, Shaun and their team were fantastic. We had an issue with the door lock on our old door and weren’t to sure who to contact and as a new door was immanent didnt want to spend too much. So we rang them and they were more than happy to help and had it replaced within 2 days. The new door looks fantastic and was exactly as ordered. The team fitted it beautifully and quickly. I would definitely consider them for any future work we do on the house.Peter LetleyApril 12, 2023
Highly Professional from the initial quote to completion of window replacement. Clear communication and prompt responses at all stages of the process. High quality finish and the fitters left the house in an immaculate condition once completed. We used Sapphire as the windows are manufactured locally and would recommend to anyone. Thanks again, we are extremely happy with our new windows.Robert TruckleApril 12, 2023
Excellent company, very polite and professional. Fitters were excellent, polite and thorough. We are very pleased with our door, good quality and value for money.Sue GeeJanuary 10, 2023
Very pleased with the quality of our recently installed windows, doors and roof lantern. Customer care from start to finish has been faultless and the installers were very clean and efficient. We will most certainly return in future. Big thanks to Shaun and the team.aled lewisDecember 19, 2022
Couldn’t be more pleased with the quality of the doors and windows and the fitters who worked hard and were friendly, helpful and tidy. Excellent service all round from Russel and Shaun.Gill and Peter MuddJanuary 10, 2020