Customer Reviews

What Our Customers Are Saying


Customer Testimonials - 100% 5 Star Reviews online

From the 1 st visit to sapphire windows to view products we were treated as friends with no pressure selling we made an appt for a home visit & measure up explaining how they work we ordered there & then our RED FRONT DOOR has now been fitted by Mathew & his colleague to perfection and highly recommend SAPPHIRE to any one looking at there products. , Many thanks all a SAPPHIREBrian FreakleyMay 15, 2024
We are extremely pleased with the quality, value and workmanship of Sapphire Windows. We have had patio dorrs, replacement window, replacement panes, large sliding doors and are now waiting on a new front door. We wouldn’t use anyone else. We have had no issues whatsoever and to top it all, the staff are friendly and very helpful.amanda morrisMay 15, 2024
We were very pleased with the service we received from Sapphire windows. The secondary glazing they have installed for us is barely noticeable and has made a huge difference in terms of heat and sound. The people we dealt with were polite and professional throughout and the cost was significantly less than another provider that we spoke to. Highly Recommended.Sarah JMay 15, 2024
Sapphire windows have replaces 2 sets of windows and doors for us over the last 12 months and they have been a pleasure to deal with each time. Their fitters are courteous efficient and leave the place clean. I can Highly recommend them.Ben CurtisMay 14, 2024
The whole experience with Sapphire Windows was great! From the first visit to have measurements taken to the work being carried out, everyone was friendly and the standard of work was excellent! Also the quality of the windows and doors is fantastic, they were also the cheapest quote we had. We will definitely be referring friends and family. Thank you to Shaun, Russel and team.Ashleigh HayMay 13, 2024
I enjoyed the no fuss price quote, straight forward honest pricing! The job was done to a very high standard, with good quality fittings. No decoration or making good required and the fitters were clean and tidy. Just leaving us with brilliant windows! So impressed we booked Shauns team for a second installation, which was every bit as good! A1 from start to finish!Chris OlchawskiMay 12, 2024
Fantastic windows and doors, I am in love with them !!! Amazing company with amazing staff. Work was done with absolutely no mess left behind and all doors and windows were left gleaming. They look stunning and we are getting so many compliments. Thank you Sapphire Windows.Wendy AbnettMay 10, 2024
Quality product and value for money. Very pleasant and helpful guys who fitted the doors and cleaned everything up after. Would recommend this companypauline allisMay 9, 2024
Professional service from start to finish with good communication. Doors are of a high quality and the friendly installation team completed the job to a high standard.Alex BranchMay 1, 2024
From first contact to completion of works I cannot fault Sapphire Windows in any way. They were all an absolute pleasure to deal with and all extremely knowledgeable about all things windows related. The work was carried out quickly and efficiently by Matthew and Andrew, 2 lovely boys who have to be the tidiest workers I’ve ever had in my home. I am extremely pleased with the quality, and the installation, of the windows and would not hesitate to recommend Sapphire Windows to friends and family. Many thanks from a very grateful customer!Sue CavillDecember 21, 2023
Had windows put in by sapphire and we were both well pleased with the results . Fantastic lads came to do the work very professional and would recommend them completely. well done sapphire. Pip & DebEnd to End with PipNovember 1, 2023
Trusted Shaun and his team to fit back door whilst we were away and we are so pleased with the result.David LlewellynOctober 25, 2023
Excellent customer service from first enquiries right up to installation, Very professional installation on time with no mess nothing was to much trouble. Would highly recommend and will deffinatly use them againDawn ShreeveOctober 23, 2023
Excellent service! Fitters did a fantastic jobShannonOctober 23, 2023
You here stories of Double Glazing company’s but I have found an amazing company in Sapphire Windows. A very professional service from start to finish and would recommend them. Beautiful windows and french door fitted.Gareth MorganOctober 18, 2023
Very pleased with the workmanship and the fitting all first class will definitely be using Sapphire Windows again.keith jonesJuly 2, 2023
We have worked with Sapphire Windows for a few years now, and the team are always a pleasure to deal with. They are meticulous with their orders and always work to a very high standard. Highly recommended.Warwick DevelopmentJune 30, 2023
I’ve been searching for a while to find the right company and Sapphire windows literally took the vision from my brain and made it a reality. We changed the dining room doors but added a large door to the stairway that previously had nothing. The space now looks incredible. The installation team were prompt, extremely polite and grafted all day. Consummate professionals. I can’t recommend Shaun and the team enough at Sapphire windowsHannah ToghillJune 29, 2023
We had a composite front door fitted by them in 2021. The fitting was great, the after service, again great. We have recently had an issue with the lock on the door. I rang them and they had some one out to look at it within an hour and a half – and another within ten minutes to replacing the lock. Service you can’t fault and the reassurance that any issue, if you have them, are resolved ridiculously promptly. I can not recommend this company enough and wouldn’t use anyone else now for windows or doors.adie robinsonJune 22, 2023
Great experience dealing with Sapphire Windows – high quality products and very friendly people to deal with.Beth WilliamsJune 18, 2023
Extremely pleased with the service and professionalism of all those at Sapphire Windows. From initial contact, Shaun was friendly and offered support and guidance, the communication throughout was excellent, and during the installation the installers Craig and Steffan were always polite, clean and tidy. We are very pleased with the windows and doors, they have completely transformed our house. Would highly recommend Sapphire Windows.Steve JonesJune 2, 2023
Sapphire Windows is so professional and provide wonderful customer service. Their team is very skilled and they are dedicated to the highest quality product and service. Highly recommend!!!Aelfwynn FreerApril 28, 2023
We ordered a new composite door before Christmas and had it fitted at the end of March. From start to finish Russell, Shaun and their team were fantastic. We had an issue with the door lock on our old door and weren’t to sure who to contact and as a new door was immanent didnt want to spend too much. So we rang them and they were more than happy to help and had it replaced within 2 days. The new door looks fantastic and was exactly as ordered. The team fitted it beautifully and quickly. I would definitely consider them for any future work we do on the house.Peter LetleyApril 12, 2023
Highly Professional from the initial quote to completion of window replacement. Clear communication and prompt responses at all stages of the process. High quality finish and the fitters left the house in an immaculate condition once completed. We used Sapphire as the windows are manufactured locally and would recommend to anyone. Thanks again, we are extremely happy with our new windows.Robert TruckleApril 12, 2023
Excellent company, very polite and professional. Fitters were excellent, polite and thorough. We are very pleased with our door, good quality and value for money.Sue GeeJanuary 10, 2023
Very pleased with the quality of our recently installed windows, doors and roof lantern. Customer care from start to finish has been faultless and the installers were very clean and efficient. We will most certainly return in future. Big thanks to Shaun and the team.aled lewisDecember 19, 2022
Excellent service.Great company to deal with and professional. Very pleased with the quality and fitting of our windows.Great product.Patrick ShawNovember 28, 2022
We had new front and back doors fitted. The service from start to finish was first rate and carried out with the utmost professionalism. Would recommend this firm without hesitation.Geoff SharpNovember 21, 2022
We had a large window replaced with a set of French doors with a side opener in two of our back bedrooms. Also a worn out back door.They look great, we can now access the rear garden without having to go all around the house. The improvement is really noticeable. My neighbour shows all her visitors our new doors from her garden they have made such a difference to our “bungalow”. Three men worked solidly for 2 days, clearing all the debris and left everything looking great. Service was excellent, and my daughter has said she was so impressed she will call on them to quote for some major work she needs doing. I was impressed with their attention to detail, and feel confident in recommending them.Christine TonerOctober 16, 2022
The work was a swift and clean operation. The finish first class. Happy and confident to use Sapphire Windows at any time. A very pleasant experience.Elizabeth MorganSeptember 16, 2022
We are very happy with our new door. Excellent quality, professional staff and great service.Eva PSeptember 12, 2022
Sapphire replaced a very old window with new and fitted a new door. We were given good choices in style, colour etc. and the results are excellent. The team were professional, engaged, courteous and tidy. They worked hard to ensure the job was perfect. Impressive and highly recommended. Probably the best value around.Wendy RaynerAugust 17, 2022
Sapphire Windows installed new windows for my grandmother. She thought the service was excellent, the workers were very pleasant and left the house spotless during and after the work. The quote was extremely reasonable considering the high standard of work completed and she would highly recommend.Siôn JonesAugust 14, 2022
We contacted Sapphire Windows for a quote. The owner came to do a rough measure up at a time that suited us. Then we were sent a quote, which was very competitive, so we didn’t bother with any other quotes. From previous experience of hard sell tactics with other companies, we had been dreading going through this process. The surveyor came to do a precise measure – all 11 windows were different sizes. It took a while for actual fitting but each window is made to order. The team that did the fitting were very professional. No mess. The windows are absolutely fantastic!!! Such good quality. Now a few months after fitting, we’re so happy with the whole experience.Lynnette GarrettJuly 20, 2022
Not the cheapest of the three quotes I got but by far the most professional company and realistic about timescales. There was a slight delay due to current circumstances beyond their control, but I was kept well informed as to progress and once ready fitting was arranged for a date to suit me. Windows are all manufactured to order and are of excellent quality. Fitters were careful, thorough and very polite. I would thoroughly recommend.Jane NicholasApril 1, 2022
Ceri JonesFebruary 13, 2022
Polite, Punctual, Quality product, Sound advice, After sales service second to none. Highly recommend this friendly family business. DiolchMary a John PowellJanuary 17, 2022
We had an excellent experience from start to finish using Sapphire Windows. Nothing was too much trouble; they even picked up the cat flap that we wanted installed in the front door. The work was carried out in only one day and the installers were polite, professional and cleaned up after themselves. We are absolutely overjoyed with the end result and would not hesitate to recommend.Lois SummersOctober 11, 2021
A professional bi-fold door installation at a competitive price. Recommended.Gingetube68September 28, 2021
Great customer service, had some windows replaced previously, done a good job, now getting complete house done. Only issue with getting materials so currently lead times are very long.Adam ShabberSeptember 20, 2021
Excellent service all round. The gentleman that came to measure up had great experience and offered us advice on which windows would look best and be most practical for that particular room. From the initial phone call through to competition was a 2 month turn around. The window fitters were professional and left no mess and worked around us while we were working from home. Couldn’t recommend this company more.Thomas BartlettAugust 20, 2021
This company is family run, and this is reflected in the service that you receive. Every step of the way is clear and honest and they are contactable with any queries. On installation day, they were on time and worked efficiency with no fuss. The door was amazing and far beyond our expectations. They were very tidy (Welsh and normal definition) and a pleasure to have working in our house. Would we have this company again? Definitely.Teddy Edw00dApril 28, 2021
Extremely pleased with my new windows and doors from Sapphire Windows, your workforce are a credit to your family buisness. They were polite, professional and did a fantastic job. Will definitely use again and will be highly recommended. Thank you to all involved from ordering to fitting.sue williamsOctober 27, 2020
Excellent service. Very professional, came and measured and quote received within 24 hours. Work completed in the time frame given. The fitter was excellent on the day. Perfect finish to the patio doors. Correspondence was excellent from start to finish. Will definitely be using them again and recommending them to others.Amy WithersSeptember 16, 2020
Adam WatkinJuly 27, 2020
I love my new door! 😊 very competitive prices and very professional. Door was fitted in no time at all. Friendly, reliable and punctual. You wouldn’t even know they are there and they cleaned up fantastically at the end! Thank you 😊Claire Jones-barnettJuly 21, 2020
Really pleased with Sapphire Windows from start to finish. Family run, honest costings and generally very nice people to deal with. They fitters were tidy workers, made good and left the door looking like it had always been there. Will be using again!Hannah MorleyJuly 17, 2020
absolutely delighted from the very beginning, love our new door , diolch ichi gyd am popeth. would definitely recommend .Non QuigleyMarch 16, 2020
Excellent value for money. Cheapest out of 3 quotes we had, but without compromising quality. The installation team were amazing. Had some problems fitting the new door frame through the house so they went up over the garage roof. The patio door looks absolutely fantastic and the boys left the house looking so clean and tidy. The floor and walls around the old door looked a bit shabby but it all looks so neat now. Fabulous job!Laura MorrisMarch 14, 2020
Couldn’t be more pleased with the quality of the doors and windows and the fitters who worked hard and were friendly, helpful and tidy. Excellent service all round from Russel and Shaun.Gill and Peter MuddJanuary 10, 2020