What Our Customers Are Saying
5/5
Customer Testimonials - 100% 5 Star Reviews online
Extremely pleased with the service and professionalism of all those at Sapphire Windows. From initial contact, Shaun was friendly and offered support and guidance, the communication throughout was excellent, and during the installation the installers Craig and Steffan were always polite, clean and tidy. We are very pleased with the windows and doors, they have completely transformed our house. Would highly recommend Sapphire Windows.Steve JonesJune 2, 2023
Sapphire Windows is so professional and provide wonderful customer service. Their team is very skilled and they are dedicated to the highest quality product and service. Highly recommend!!!Welsh DragonApril 28, 2023
We ordered a new composite door before Christmas and had it fitted at the end of March. From start to finish Russell, Shaun and their team were fantastic. We had an issue with the door lock on our old door and weren’t to sure who to contact and as a new door was immanent didnt want to spend too much. So we rang them and they were more than happy to help and had it replaced within 2 days. The new door looks fantastic and was exactly as ordered. The team fitted it beautifully and quickly.
I would definitely consider them for any future work we do on the house.Peter LetleyApril 12, 2023
Highly Professional from the initial quote to completion of window replacement. Clear communication and prompt responses at all stages of the process. High quality finish and the fitters left the house in an immaculate condition once completed. We used Sapphire as the windows are manufactured locally and would recommend to anyone. Thanks again, we are extremely happy with our new windows.Robert TruckleApril 12, 2023
Excellent company, very polite and professional.
Fitters were excellent, polite and thorough. We are very pleased with our door, good quality and value for money.Sue GeeJanuary 10, 2023
Very pleased with the quality of our recently installed windows, doors and roof lantern. Customer care from start to finish has been faultless and the installers were very clean and efficient. We will most certainly return in future.
Big thanks to Shaun and the team.aled lewisDecember 19, 2022
Excellent service.Great company to deal with and professional. Very pleased with the quality and fitting of our windows.Great product.Patrick ShawNovember 28, 2022
We had new front and back doors fitted. The service from start to finish was first rate and carried out with the utmost professionalism. Would recommend this firm without hesitation.Geoff SharpNovember 21, 2022
We had a large window replaced with a set of French doors with a side opener in two of our back bedrooms. Also a worn out back door.They look great, we can now access the rear garden without having to go all around the house. The improvement is really noticeable.
My neighbour shows all her visitors our new doors from her garden they have made such a difference to our “bungalow”.
Three men worked solidly for 2 days, clearing all the debris and left everything looking great. Service was excellent, and my daughter has said she was so impressed she will call on them to quote for some major work she needs doing.
I was impressed with their attention to detail, and feel confident in recommending them.Christine TonerOctober 16, 2022
The work was a swift and clean operation. The finish first class. Happy and confident to use Sapphire Windows at any time. A very pleasant experience.Elizabeth MorganSeptember 16, 2022
We are very happy with our new door. Excellent quality, professional staff and great service.Eva PriedeSeptember 12, 2022
Sapphire replaced a very old window with new and fitted a new door. We were given good choices in style, colour etc. and the results are excellent. The team were professional, engaged, courteous and tidy. They worked hard to ensure the job was perfect. Impressive and highly recommended. Probably the best value around.Wendy RaynerAugust 17, 2022
Sapphire Windows installed new windows for my grandmother. She thought the service was excellent, the workers were very pleasant and left the house spotless during and after the work. The quote was extremely reasonable considering the high standard of work completed and she would highly recommend.Siôn JonesAugust 14, 2022
We contacted Sapphire Windows for a quote. The owner came to do a rough measure up at a time that suited us. Then we were sent a quote, which was very competitive, so we didn’t bother with any other quotes. From previous experience of hard sell tactics with other companies, we had been dreading going through this process. The surveyor came to do a precise measure – all 11 windows were different sizes. It took a while for actual fitting but each window is made to order. The team that did the fitting were very professional. No mess. The windows are absolutely fantastic!!! Such good quality. Now a few months after fitting, we’re so happy with the whole experience.Lynnette GarrettJuly 20, 2022
Not the cheapest of the three quotes I got but by far the most professional company and realistic about timescales. There was a slight delay due to current circumstances beyond their control, but I was kept well informed as to progress and once ready fitting was arranged for a date to suit me. Windows are all manufactured to order and are of excellent quality. Fitters were careful, thorough and very polite. I would thoroughly recommend.Jane NicholasApril 1, 2022
Ceri JonesFebruary 13, 2022
Polite, Punctual, Quality product, Sound advice, After sales service second to none. Highly recommend this friendly family business. DiolchMary a John PowellJanuary 17, 2022
We had an excellent experience from start to finish using Sapphire Windows. Nothing was too much trouble; they even picked up the cat flap that we wanted installed in the front door.
The work was carried out in only one day and the installers were polite, professional and cleaned up after themselves.
We are absolutely overjoyed with the end result and would not hesitate to recommend.Lois HarrisOctober 11, 2021
A professional bi-fold door installation at a competitive price. Recommended.Gingetube68September 28, 2021
Great customer service, had some windows replaced previously, done a good job, now getting complete house done. Only issue with getting materials so currently lead times are very long.Adam ShabberSeptember 20, 2021
Excellent service all round. The gentleman that came to measure up had great experience and offered us advice on which windows would look best and be most practical for that particular room. From the initial phone call through to competition was a 2 month turn around. The window fitters were professional and left no mess and worked around us while we were working from home. Couldn’t recommend this company more.Thomas BartlettAugust 20, 2021
This company is family run, and this is reflected in the service that you receive.
Every step of the way is clear and honest and they are contactable with any queries.
On installation day, they were on time and worked efficiency with no fuss.
The door was amazing and far beyond our expectations.
They were very tidy (Welsh and normal definition) and a pleasure to have working in our house.
Would we have this company again? Definitely.Teddy Edw00dApril 28, 2021
Extremely pleased with my new windows and doors from Sapphire Windows, your workforce are a credit to your family buisness. They were polite, professional and did a fantastic job. Will definitely use again and will be highly recommended. Thank you to all involved from ordering to fitting.sue williamsOctober 27, 2020
Excellent service. Very professional, came and measured and quote received within 24 hours. Work completed in the time frame given. The fitter was excellent on the day. Perfect finish to the patio doors. Correspondence was excellent from start to finish. Will definitely be using them again and recommending them to others.Amy WithersSeptember 16, 2020
Adam WatkinJuly 27, 2020
I love my new door! 😊 very competitive prices and very professional. Door was fitted in no time at all. Friendly, reliable and punctual. You wouldn’t even know they are there and they cleaned up fantastically at the end! Thank you 😊Claire Jones-barnettJuly 21, 2020
Really pleased with Sapphire Windows from start to finish. Family run, honest costings and generally very nice people to deal with. They fitters were tidy workers, made good and left the door looking like it had always been there. Will be using again!Hannah MorleyJuly 17, 2020
absolutely delighted from the very beginning, love our new door , diolch ichi gyd am popeth. would definitely recommend .Non QuigleyMarch 16, 2020
Excellent value for money. Cheapest out of 3 quotes we had, but without compromising quality. The installation team were amazing. Had some problems fitting the new door frame through the house so they went up over the garage roof. The patio door looks absolutely fantastic and the boys left the house looking so clean and tidy. The floor and walls around the old door looked a bit shabby but it all looks so neat now. Fabulous job!Laura MorrisMarch 14, 2020
Very pleased with the end result, quick response, fitters were excellent too.Claire NethertonMarch 9, 2020
Friendly staff who understood our needs and provided a great service. Very happy with our new door.Sharon HusanMarch 9, 2020
Excellent communication and lovely staff. We had the door quicker than expected, it was fitted promply and professionally with no hassle. From start to finish we had 3 appointments and each one of the three different staff members arrived on time. We love the door and have already had compliments from neighbours. We’d highly recommend Sapphire, thank you very much.Laura JonesFebruary 24, 2020
Bob ScottFebruary 18, 2020
Louise PhillipsFebruary 14, 2020
Superb from quote to install. Will be using for the rest of my house.Jamie ReesFebruary 7, 2020
From start to finish the friendly professionalism was evident.
The product is excellent quality as is the workmanship of the installation team. Very reasonably priced I must also stress! I highly recommend this family run business and will not hesitate to use them again!James MitchellJanuary 13, 2020
We needed a lock repair and some replacement windows. The original supplier just kept saying they were too busy. We contacted Sapphire and received a friendly and prompt response. Everything is now sorted. We are very pleased with the service.Gill and Peter MuddJanuary 10, 2020
We had a composite door installed by Sapphire Windows before Christmas. The service from quote to install was superb. We visited their showroom before making our choice, they have a number of doors and colours on display, which helped us make our decision. We’re over the moon with our new door and will be recommending Sapphire to anyone that asks.Karen WilliamsJanuary 9, 2020
I’m a very happy customer with great windows at a great price. Everyone I dealt with from quotation to fitting has made it a very positive experience. I’m happy to recommend.Alison WinkOctober 24, 2019
Very helpful and pleasant staff. Best price and excellent quality. Extremely happy from consultation to fitting.Paula PooleOctober 3, 2019
Pauline BlacktoppAugust 12, 2019
I’ve used Sapphire Windows for all my doors, windows and a conservatory, all of these have been really excellent, they have done this work over several years and each time has been fantastic from the quotes and pricing to the quality of the windows they make and with the fitting. They are all lovely hardworking people and it is great that they are a family run business. Everything has always been brilliantly fitted, everything cleared away at the end and everything is always absolutely perfect when finished. I’m always thrilled when they have been here and I do reccomend Sapphire to everyone and anyone who visits comments on how brilliant the Windows etc are with me. Thanks everyone at Sapphire, you’re all brilliant!Helena ReesJuly 12, 2019
Excellent service from quotation to installation. Wayne & Dale, the fitters, were extremely polite, thorough and tidied up after themselves!! (They like coffee) 🤣 Definitely recommend.Y MJune 27, 2019
Sapphire Windows made and fitted our French doors. They provided a competitive price and fitted a high quality product along with great customer service. I will use them for all future needs and highly recommend them.Rosie RossiterJune 4, 2019
Trevor SaundersMay 14, 2019
From the moment we discussed our requirements with Russell, we knew we were in safe hands. He was so patient and nothing was too much trouble. We were replacing three windows in all, the lounge 12ft long with triple glazed. As the windows had been in for about 35years I was concerned that the window reveals would be damaged. I need not have worried. The workmen Wayne and Dale were absolutely fantastic, quiet, polite and clean and worked diligently all day, we were so impressed by them both. They made light work of installing the frames and glass with no damage whatsoever, the windows look fab.and I would not hesitate in going to them again. Russell and his son Shaun were a pleasure to deal with and as a local firm they have done us proud. Diolch o galon.Sian ThomasMay 13, 2019
I cannot praise this company highly enough. Very high quality product delivered well ahead of forecast date and everyone involved from showroom staff to company owner to fitters has been an absolute delight to deal with. I am somewhat fussy in regard to understanding full specifications of product and I wanted high quality- all of my questions were answered in detail and the product is superb.Carol WhitlowMarch 22, 2019
Deciding to buy a composite front door I researched manufacturers then visited local installers. Following a visit to their Ammanford showroom I took a trip to the workshops of Sapphire Windows. Impressed by the set up, I learned from partner in the business, Shaun, how Sapphire is a long established family business. It soon became clear Shaun was very enthusiastic and knowledgeable in regard to product. I arranged for a visit and quote. When Russell arrived ( Shaun’s Father) I discovered his experience in the business spanned 30 years. Like father, like son a real pleasure to talk to. We had a reassuring chat over the various designs and manufacturers, without any sales spiel. Today my new door has been fitted. The fitters were excellent, polite, tidy, professional. My new door looks stunning, as well as being solid and secure it has transformed the look of our home. If you are considering new doors or windows, I can highly recommend Sapphire Windows.Dave AlexanderMarch 8, 2019
Very helpful and friendly staff.
Window and door fitted quickly. The fitters were also friendly and very neat and tidy.
Reasonably priced. Happy customers.EMMA AUEFebruary 14, 2019
Extremely pleased with our new windows and doors. Sapphire gave us a very competitive quote for a high quality product. Russell and Shaun were very approachable and answered all the queries we had and the fitters (Wayne and Dale) were professional, friendly and efficient. Would DEFINITELY recommend Sapphire Windows .Howard FrancisFebruary 14, 2019
