The Process of Buying New Windows and Doors
Choosing new windows and doors is a big decision for any homeowner. It is an investment in comfort, security, energy efficiency, and the long-term value of your home. At Sapphire Windows and Doors, our goal is to make the entire process simple, transparent, and completely pressure free.
From your first conversation with us to the day your new products are installed, we handle everything with care, honesty, and over 35 years of experience.
Expert Guidance from the First Visit
When you request a quote, you will usually meet Russell, one of our co-owners and an expert surveyor with more than 40 years of hands-on industry experience.
Experience That Makes a Difference
Russell has worked on homes across South and West Wales for decades. He has managed straightforward installations, complex bespoke projects, property renovations, and modern builds. His attention to detail and calm, knowledgeable approach are the foundations of our business.
Working alongside him is his son and co-owner, Shaun, a qualified Quantity Surveyor who joined the family business seven years ago. Together, they bring technical accuracy and a friendly, down-to-earth service that customers trust immediately.
At Sapphire, we are proud to offer advice and quotes in English or Welsh, depending on your preference.
Your First Home Visit
When you get in touch, Russell will arrange a time that suits you. During your visit, he will listen to your ideas, answer your questions, and offer practical guidance based on his decades of experience. He will also take initial measurements and complete a simple survey to understand your property.
This visit is relaxed, informative, and completely pressure free. We believe in giving you the information you need to make the right decision, not the quickest sale.
A Quote You Can Trust
After the visit, we will send your quote by email and WhatsApp. Our approach is simple:
- No pressure
- No chasing
- No endless discounts
- No sales games
We give you our best price first time, so you can make your decision in your own time with total confidence.
Moving Forward With Your Order
If you choose to join the Sapphire Windows family, Russell will return for a detailed survey. This ensures every measurement is exact and that your order is manufactured to the highest standard.
This second visit avoids mistakes, ensures perfect fitting, and gives you complete peace of mind before your windows or doors are made.
Installation With Care and Precision
On installation day, your products will be fitted by our trained in-house Sapphire installation team. We do not use subcontractors.
Our team treats every home with respect, working cleanly, carefully, and professionally. Every product is installed to the Sapphire Standard, which has helped us build our reputation and earn consistent five star reviews from homeowners across South and West Wales.
A Reputation Built on Trust
Our family-run approach, attention to detail, and genuine care for our customers are what set us apart. From the first phone call to the final clean-up, you are looked after by real people who know the industry and care about your home.
Ready for Your Free Quote?
If you would like to begin the process, get in touch with us today. Call, message, or email info@sapphirewindows.info
and we will be happy to help.
Trust your home to Sapphire™
